General Terms and Conditions
Version 1.1 – March 2026
Barbezorgd | Jagerserf 32, 3851 SM Ermelo
T: 0341 700 260 | E: info@barbezorgd.nl
Article 1 – Definitions
1.1 Lessor: Barbezorgd, located at Jagerserf 32, 3851 SM Ermelo.
1.2 Tenant: Any natural or legal person who enters into a Rental Agreement with Barbezorgd.
1.3 Rental Goods: All materials temporarily made available by Barbezorgd, including – but not limited to – party tents, tables, chairs, crockery, cutlery, glassware, lighting, decoration, sound system and other rental items.
1.4 Rental Agreement: The agreement between Lessor and Tenant concerning the rental of Rental Goods and any additional services such as transport, assembly, disassembly or supervision.
1.5 Services: All work to be provided or provided by Barbezorgd, such as (but not limited to) delivery, installation, dismantling, operation or support.
Article 2 – Applicability
2.1 These General Terms and Conditions apply to all offers, quotations, deliveries and agreements of Barbezorgd.
2.2 Deviations from these conditions are only valid if agreed in writing.
2.3 General terms and conditions of the Tenant do not apply unless expressly accepted in writing by Barbezorgd.
2.4 If any provision is void or annulled, the remaining provisions shall remain in full force and effect.
Article 3 – Conclusion of the agreement
3.1 The Rental Agreement is concluded after written confirmation by Barbezorgd, or when Barbezorgd has started executing the agreement.
3.2 Oral commitments or agreements are only binding if confirmed in writing.
3.3 Quotations are without obligation, unless stated otherwise, and are valid for a maximum of 14 days.
3.4 Barbezorgd reserves the right to refuse an order without giving reasons.
Article 4 – Prices, payment and deposit
4.1 All prices are in euros, excluding VAT and additional costs such as transport, cleaning, set-up, dismantling, personnel costs and deposit.
4.2 Unless otherwise agreed in writing, full payment must be made no later than 5 working days before the delivery date.
4.3 In the event of late payment, Barbezorgd has the right to suspend delivery and/or service.
4.4 If payment is made after the agreed date, the Tenant is automatically in default. Statutory commercial interest will then be due, as well as collection costs (minimum €40 or 15% of the outstanding amount).
4.5 Barbezorgd is entitled to request a deposit. This must be paid no later than upon delivery. The deposit will be refunded within 10 business days of correct and undamaged return, minus any outstanding costs or damages.
4.6 Payment is made by bank transfer or debit card, unless otherwise agreed.
Article 5 – Delivery, assembly and risk
5.1 Delivery will take place at the agreed time and address.
5.2 Delivery will take place to the front door or ground floor, unless otherwise agreed.
5.3 The tenant must be present at the time of delivery or appoint an authorized representative.
5.4 The risk of damage, loss or theft of the Rental Goods passes to the Renter upon actual delivery.
5.5 In the event of transport by the Renter or third parties, this is entirely at the Renter's own risk.
5.6 Barbezorgd is entitled to suspend delivery in bad weather conditions or unsafe situations.
Article 6 – Use and obligations of the Tenant
6.1 Tenant shall use the Rental Goods carefully and exclusively in accordance with their intended use.
6.2 Tenant is responsible for guarding, protecting and safely storing the Rental Goods throughout the entire rental period.
6.3 Modifications, edits or repairs to Rental Goods are not permitted without written permission.
6.4 The Tenant is obliged to follow all reasonable instructions from Barbezorgd.
6.5 Subletting or lending is only permitted after written approval from Barbezorgd.
Article 7 – Damage, loss, returns
7.1 Damage, loss or defects to Rental Goods must be reported immediately.
7.2 The tenant is liable for all damage to, loss of or theft of the rented goods, regardless of the cause or action.
7.3 Rental items must be returned clean, dry, and in their original condition. Cleaning or repair costs will be charged for any defects.
7.4 Returns must be made no later than the agreed date and time. Late returns will incur an additional day's rental fee plus a 100% penalty for each day overdue.
7.5 Barbezorgd reserves the right to recover damages and/or losses from the Renter based on the replacement value.
Article 8 – Cancellation and changes
8.1 Cancellation must be made in writing. In the event of cancellation, the following percentages of the agreed price are due:
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Up to 14 days before the execution date: 25%
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6–10 days before execution date: 50%
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2–5 days before execution date: 75%
- 0–1 day(s) before execution date: 100%
8.2 Changes to the agreement are only valid after written confirmation by Barbezorgd.
8.3 Costs already incurred (such as personnel costs, purchasing, transport) will always be fully charged in the event of cancellation.
Article 9 – Force Majeure
9.1 In the event of force majeure, Barbezorgd is entitled to suspend, limit or terminate the performance of the agreement without compensation.
9.2 Force majeure means: all circumstances beyond the control of Barbezorgd that make performance reasonably impossible, such as: fire, storm, illness, government measures, pandemics, war, strikes, traffic disruptions, power outages.
9.3 If the force majeure lasts longer than 30 days, both parties may terminate the agreement free of charge.
Article 10 – Liability and insurance
10.1 Barbezorgd is only liable for direct damage, provided it can be demonstrated that it is caused by gross negligence or intent, and up to a maximum of the amount of the relevant rental fee.
10.2 Barbezorgd is not liable for indirect damages, such as loss of profit, consequential damages or damage to image.
10.3 The Tenant is obliged to take out appropriate insurance for the use, transport and storage of the Rental Goods.
Article 11 – Complaints
11.1 Complaints must be reported to Barbezorgd by email (info@barbezorgd.nl) within 24 hours of delivery.
11.2 If timely notification is not made, the Tenant is deemed to have received and accepted the Rental Goods in good condition.
11.3 If a complaint is found to be justified, Barbezorgd will provide an appropriate solution within a reasonable period of time.
Article 12 – Return of Rental Goods
12.1 If the Renter arranges the transport themselves, the Rental Goods must be returned to the Lessor on the agreed date and time. The Renter must observe Barbezorgd's opening hours. Transport is entirely at the Renter's risk and expense.
12.2 If Barbezorgd collects the Rental Goods from the Renter or at the agreed location, the goods must be ready for transport from 8:00 a.m. on the agreed return date in the same manner as upon delivery (e.g. in rolling containers, crates or flight cases).
12.3 If the Rental Goods are not ready on time or are returned late, the Renter will immediately be in default. Barbezorgd is then entitled to charge an additional daily rental fee and an additional penalty of 100% of the daily rental fee, in addition to any damages or additional costs incurred.
12.4 Upon return, Barbezorgd will inspect the Rental Goods for completeness, damage, or defects. Barbezorgd's findings are binding unless the Renter provides direct written evidence to the contrary.
12.5 The rental items must be returned in their original, clean condition. They must be free of food, drink, wax, confetti, etc. Table linens must be returned unwashed, but dry and beaten out.
12.6 If cleaning is necessary, the cleaning costs incurred will be charged to the Tenant.
12.7 In the event of damage, loss or theft, the Tenant is liable for the repair or replacement costs of the goods in question.
12.8 Packaging, transport equipment, and accessories such as crates, rolling containers, dish bins, and cable reels are not the property of the Renter. These must be returned complete, undamaged, and sorted. The Renter is also liable for any loss or damage.
Article 13 – Retention of title
13.1 All rented goods remain the property of Barbezorgd at all times.
13.2 Tenant may not transfer ownership of, pledge or otherwise encumber the Rental Goods.
Article 14 – Applicable law and disputes
14.1 All legal relationships are exclusively governed by Dutch law.
14.2 Disputes will be submitted exclusively to the competent court in the district of Gelderland, Arnhem location.
Article 15 – Breakdown service
15.1 Barbezorgd has an emergency service for urgent calls outside regular office hours. In case of emergency, tenants can call the regular number ( 0341 700 260 ), which will automatically connect them to a service representative.
15.2 The breakdown service is intended for emergencies such as power outages to rented equipment or damaged tent structures that pose an immediate danger.
15.3 Non-urgent notifications (such as missing decor pieces or cleaning questions) will be handled during office hours.